Contact, Care and How it Works

Getting your inclusions to us, how much to send, and how to look after your jewellery 

Each piece of jewellery only requires a small amount any that don’t go into your jewellery will be returned - we recommend sending:


1 Quarter of a teaspoon of precious ashes

3-20 strands of hair roughly an inch in length

2 rose petals or the equivalent in flower petals (please do not send whole flowers, only petals/leaves). Buds decompose quicker and the moisture may spoil your flowers in transit

Each order will receive a Postage kit 💌 This will have your order details

Pouch

and Tracked Royal Mail Label

We recommend sending your Ashes or Hair in a normal paper envelope- for hair and ashes - it is best to pop these in a small plastic bag or pouch inside of the paper envelope. This will be provided.

For Flowers: Place your flower petals flat between a piece of tissue paper and inside of a paper envelope.

Your postage label or kit will be for 48 hour tracked postage, large letter size up to 200g

You will receive an email or message when your envelope arrives with us- this can also be tracked using the code ending in “GB”

Your Jewellery can be made in any colour imaginable - we have a small choice on the listings but do message or leave a note with your colour request ❤️

Do not hesitate to get in contact if you have any questions or queries

Your Jewellery will take 1-2 weeks to make- and will be sent to you via Tracked Royal Mail postage. It will be sent in letterbox friendly packaging - so no need to wait in for a signature.

Resin jewellery is a great affordable alternative to precious metal and glass

Returns


When requesting colour matching, please note that photos on screens can show different quality images. This can lead to minor shade discrepancies between pieces. Each colour is individually mixed by eye so no two will ever be the same. Darker cremations can alter the colour also - something completely unique to each ring.

We cannot offer refunds for minor shade discrepancies on real life jewellery compared to photos on a screen.

We cannot offer refunds for the wrong size purchased of jewellery- these pieces are handmade to order and cannot be resized, please make sure you are happy with your size when purchasing.
We do sell ring sizers on our store which can be purchased prior to placing your order.