Contact, Care and How it Works
Getting your inclusions to us, how much to send, and how to look after your jewellery
Each piece of jewellery only requires a small amount any that don’t go into your jewellery will be returned - we recommend sending:
1 Quarter of a teaspoon of precious ashes
3-20 strands of hair roughly an inch in length
2 rose petals or the equivalent in flower petals (please do not send whole flowers, only petals/leaves). Buds decompose quicker and the moisture may spoil your flowers in transit
Each order will receive a Postage kit or print at home label 💌 This will have your order details, Pouch and Tracked Royal Mail Label. (Arrives within 5 days)
If you would like the FREE print at home version, this can be printed at home or at the post office with a barcode sent to your email. (Sent to your inbox within 24 hours) of ordering
We recommend sending your Ashes or Hair in a small plastic pouch or envelope if self posting.
For Flowers: Place your flower petals flat between a piece of tissue paper and inside of a paper envelope. (This is provided in a postage kit)
Your postage label or kit will be for 48 hour tracked postage, large letter size up to 200g
You will receive an email or message when your envelope arrives with us- it’s fully tracked for peace of mind.
Your Jewellery can be made in any colour imaginable - we have a small choice on the listings and gallery, but do message or leave a note with your colour request ❤️Or send a photo of your favourite colour and I will match as closely as possible.
Do not hesitate to get in contact if you have any questions or queries
postage kits can be added at checkout
We also sell ring sizers- when ordering a ring with a ring sizer- a postage kit will be sent out for free
Your Jewellery will take 2-3 weeks to make- and will be sent to you via Tracked Royal Mail postage. It will be sent in letterbox friendly packaging - so no need to wait in for a signature.
Returns
When requesting colour matching, please note that photos on screens can show different quality images. This can lead to minor shade discrepancies between pieces. Each colour is individually mixed by eye so no two will ever be the same. Darker cremations can alter the colour also - something completely unique to each ring.
We cannot offer refunds for minor shade discrepancies on real life jewellery compared to photos on a screen.
We cannot offer refunds for the wrong size purchased of jewellery- these pieces are handmade to order and cannot be resized, please make sure you are happy with your size when purchasing.
We do sell ring sizers on our store which can be purchased prior to placing your order.